An Interview With Mike Dorman From Eclipse BMS

Today, Mike Dorman from Eclipse Business Management Systems Inc. joins me to talk about how his company can help grow your business.

Mike was in sales for 13 years. For the first 10, he struggled with chasing leads, even as a top producer with a successful business. He didn't have a work/life balance, so Mike decided to make the shift from chasing leads to attracting business.

After implementing a few proven strategies, Mike started teaching other people how to transition from chasing leads to attracting business, which is what Eclipse does.

Here are a few highlights from our conversation:

2:00: Mike explains the areas Eclipse concierges focus on for real estate brokers: gifting, conversion, phone calls to your database, events, and monthly mailers.

4:00: The cost benefits of hiring Eclipse versus hiring an in-house Marketing Coordinator.

6:30: Why your database may not be as organized as you think it is.  

7:00: How Eclipse generated 1,700 referrals for their clients in 2017.

9:00: What’s the first step in getting to know more about Eclipse? Check out their webinars on

I’d like to thank Mike for joining me today. We leverage Eclipse for part of our marketing strategy, and they have been really great. If you have any questions for Mike, you can reach him at 425.214.6253 or

As always, if you have any other questions about growing your real estate business, just give me a call or send me an email. I would be happy to help you!


What Can Streamlined Business Solutions Do For You?

Streamlined Business Solutions offers an amazing range of services to brokers and business owners. Our guests, David and Christi Pittiglio, are here to shed some light on what SBS does for its clients.

The goal of the company is to assist clients in running their business, which involves helping them understand the inner workings of their company from a financial standpoint. As a client of SBS, you’ll have a guide to help you understand your financial statements and the overall profitability of your business.

Many clients who contact SBS are business operators who don’t really know where to start. They may be commingling business and personal bank accounts, and they don’t have a solid strategy to organize their affairs and move forward.

One of the services that SBS offers is setting up an LLC (limited liability company) for their clients. This classification means that members of the business cannot personally be held responsible for the debts of the company or any lawsuits incurred. 

Many people are concerned that their business isn’t large enough to warrant the services that SBS provides, but really, they serve anyone who wants to grow their business, work based on industry standards, or learn about the options they have, such as whether or not the company can afford its first hire. 

Located east of Phoenix, Arizona, Streamlined Business Solutions has branches in 44 states and 440 clients, many of whom are in the real estate industry, but also some from dental practices, attorney’s offices, and more.

Lisa Mont-Ros from Moncord Real Estate Professional services can personally attest to the value of SBS’s tax preparation services. 

“Before we hired them, for our tax planning, I had literally a bag of receipts that we would dump on the table on April 10 to try and sort through all of our bills. Now, they’re on me all the time, making sure that I’m getting everything submitted to them so they can take care of it for me. It’s made a world of difference for us; I don’t know what we ever did without them.”

We look forward to partnering with Streamlined Business Solutions in the future.  If you have any questions for Christi or David, you can reach them at If you have any questions for us about this or other real estate related topics, feel free to reach out to us. We’d love to help you out any way we can.

Lisa Mont-Ros

"[Working with SBS has] made a world of difference for us; I don’t know what we ever did without them."

Why Moncord Allows Lisa More Freedom and Less Worry

lisa serratos headshot.JPG

Lisa Serratos-McGregor

Synergy Properties-Keller Williams Realty Federal Way

Lisa Serratos-McGregor

“Well that’s a good story, I had a partner in the last two years that was using Lisa at Moncord previously and told me all the great things that they do. I did not believe until I’d seen it and started working with them and I’ve been able to give them all of my transactions this year. I have been able to save a lot of money due to not having another employee expense, they’ve done a great job just keeping all of my deals together, great communication, and a great platform. I would say the previous listing coordinator that they had that worked with them, she was just on the ball at all times. I think she over-worked! I always felt like she actually worked for me directly just because she was so on top of communication and just getting things done and very detailed. I would tell people that it’s just a great resource in your real estate business to keep things organized. You’ll have less calls from clients because they’re informed, they know what’s going on. It’s a very nice platform again to be able to go back to, to have all your paperwork in line, and everything is uploaded so if you ever have any issues you can just go back in and grab access to it. Regarding building my business and more time, I would say just because I trust them now, it took time to build that trust to have different coordinator than I originally started with and so it took like a month to get stabilized with that. But at the end of the day I trust her, she’s always doing things with a smile, she’s again very on top of everything and it’s been able to allow me more freedom and less worry.”

- Lisa Serratos-McGregor

How Justin Richards Built His Real Estate Team

Today I’m joined by Justin Richards of Entegra Real Estate to discuss building a real estate team. 

Justin is a long-time client of ours and a top producer in our area. He has been working in the Greater Puget Sound area and the Bellevue and Seattle markets for 14 years and started to build a team a couple of years ago. Entegra Real Estate focuses on buyers and investment strategies, but they can handle all aspects of real estate. 

You can listen to our full conversation in the video above. Here are a few highlights from our conversation about team building: 

2:00 Justin discusses the challenges of starting a team and the advantages of working with Moncord Real Estate Professional Services 

5:00 Justin offers a few tips to help you build a team in 2018. 

7:00 As the broker of a team, you have two customers: your clients and your agents. 

9:00 At what point do you start bringing on agents? How can you make sure that you hire agents that align with your goals? 

11:00 Setting standards for your agents so that your team can grow with you. 

12:00 Justin explains why he is his agents’ competitor. 

I would like to thank Justin for joining me today. We have learned many things over the years of working together, and I appreciate him stopping by to discuss team building. 

If you have any further questions, just give me a call or send me an email. I would be happy to help you!

Continuing Our Talk With Attorney Vincent Humphrey

Welcome to the second half of my discussion with attorney Vincent Humphrey. When we last left off, we were exploring all the advantages a broker could gain by reaching out to an attorney and establishing a professional partnership. 

As stated in part one of this interview, a broker not forging a true partnership with an attorney is a missed opportunity in the real estate industry. 

Vincent talks to many different managing brokers at different real estate firms, and from a brokerage standpoint, many times there is an attorney behind the triggering events of why a person or a family needs to buy or sell a house. In this way, it’s a benefit for the attorney to have this working relationship as well. 

If you’re a broker and you’re interested in everything a professional relationship with an attorney can provide, Vincent would be more than happy to speak with you, fill you in on all the details, and see if you would be a good fit. From there, you would build your network and add value to your business. Many times, it’s not about your immediate need—it’s about who you know in your network who you can build a bond with in your own respective businesses. 

An attorney can provide you with information that could be a value add for one of your clients.

Once you build that relationship, more of your immediate needs can get taken care of. For example, if you’re trying to sell a home for a client who’s going through a nasty divorce and you’re not sure how long before you can close and move on to your next deal, a lawyer can step in and offer their advice on how to settle the situation. 

If it is a good symbiotic fit between you and them, they can provide you with more information that could be a value add for one of your clients, which can then allow you to focus more on your more important tasks instead of laboring over any stress points. Vincent and his firm call having this resource an “access to justice.” If you don’t know somebody who can offer you access to justice—not just in a criminal setting—that can be perilous. Establishing that communication and building that relationship will lead to client referrals.  

I’ve known Vincent for a long time, and he adds a tremendous amount of value to many other brokers I know. Whether it’s him or someone else, it would be wise for you to consider strategically aligning yourself with an attorney. 

Once again, if you have any questions for Vincent or you would like to reach out to him, you can call him at (206) 946-8580 or email him at

If you have any questions for me, feel free to give me a call or send me an email. I’d be happy to help you. 


What Can Brokers Gain From Connecting With Attorneys?

I’ve brought in Vincent Humphrey of Humphrey & Associates to share some insight into the legalities of real estate and the relational side of real estate from a legal perspective. 

Vincent and his firm specialize primarily in family law here in the Bellevue area, which includes divorce, parenting planning, child support, custody battles, and other things of that nature. They also handle civil litigation, which can involve handling residential and commercial real estate transactions. 

According to Vincent, most people don’t understand what it means to specialize in family law and what that encompasses. “When you do family law,” he says, “You do and see it all—from finances, to real estate, to the relationships with the kids and spouse. Everything is there.”

From his perspective, brokers in our market are missing out on a great opportunity by not working with an attorney. When it comes to lead generation or looking for potential off-market deals, attorneys are amazing assets. Vincent himself has many clients who either need to buy a house or have a house or multiple properties that they need to divest themselves from. 

If you’re a broker who’s frustrated that there’s nothing coming out on the market, talk to a divorce attorney.

If you’re a broker who’s perhaps frustrated that there’s nothing coming out on the market, he recommends that you talk to a divorce attorney. If there’s a house involved in a case they’re handling, many times it needs to be either sold or refinanced. 

Brokers can also provide attorneys with valuable services they don’t do themselves, like a CMA or an appraisal. Heading into an arbitration scenario, home values are an important factor. Lawyers can look at Zillow or Redfin, but having the services of a broker at their disposal allows them to speak from a place of authority in that case. 

Stay tuned for part two of my interview with Vincent, where we’ll delve further into the relationship between the legal world and the real estate industry. If you have any questions for Vincent in the meantime, you can call him at (206) 946-8580 or email him at 

If you have any questions for me or you’re looking to buy or sell a home, don’t hesitate to reach out to me. I’d be happy to help! 

How Does the Development Sector of Real Estate Work?

Today I’m joined by David Mulcahy and Tyler Thomas  from the Great Seattle Opportunity Team. There’s a lot of business out there relating to development and rezoning, so I wanted to talk a little bit about how the Great Seattle Opportunity Team is contributing to the market.

According to David and Tyler, they work mainly with development properties in Seattle. They say that it’s very easy to get started in the development space. Their personal experience with starting a business in this area began with a mentorship. Ultimately, David and Tyler say that starting in this business is as simple as having a genuine interest. 

Interest in getting started is just the first step, though. I also asked them how marketing aids them in their endeavors. Tyler said that, from a marketing perspective, what really matters is being able to effectively convey information to a developer.

He says that this becomes easier once you’re able to run the numbers and get a good understanding of how a space might be most effectively used. Having all the necessary information to make your case is the key to getting the deal done quickly.

But, what about the actual sourcing of these properties? Do David and Tyler work with residential or commercial brokers?

Having all the necessary information to make a strong case is the key to getting the deal done quickly.

Actually, this sort of collaboration does happen. David explained that he and Tyler both recently partnered with someone who is both an architect and a real estate broker. Now, they’ve been sending him information, projects, and have even begun a joint venture with him and another seller.

David, Tyler, and their team are happy to assist anyone who needs help structuring a deal. Their assessments can really help determine the financial viability of a project.

It all goes back to a willingness to learn, ask questions, and take a genuine interest in improving the business. As a part of that, they told me that working with Moncord has been extremely valuable to their team. Because they only operate in the development sector of real estate, collaborating with Moncord helps them run their business more smoothly and at a higher level. 

If you have any other questions or would like more information, feel free to give me a call or send me an email. I look forward to hearing from you soon.

A Conversation With Lloyd Ball of Anomaly Commercial

Lloyd Ball of Anomaly Commercial joins me today to discuss the latest trends in commercial real estate and illustrate how we add value to our clients’ business.

Anomaly Commercial is a commercial real estate brokerage services group that helps investors acquire and sell assets for their portfolios. They also work with tenants, national franchises, and small businesses to help them locate expansion spaces for things like restaurants and retail stores. 

According to Lloyd, an interesting shift is happening on the commercial side of the market. More investors are chasing higher-yield properties in smaller, more affordable markets. They’re shifting their attention away from core areas like downtown Seattle, Bellevue, and Kirkland and instead focusing on markets like Tacoma, which is actually one of the leading cities in the country in terms of rent growth.  

When asked about making the transition from a residential broker to a commercial broker, Lloyd explains that the knowledge gap is what stops people from taking that extra step and jumping into commercial real estate. The commercial field is specialized, and you have to understand what property types are involved, their specific terminology, and how to evaluate those different types of properties. 

“You’re shifting from business to consumer to business to business,” he says. “It’s more heavy on quantitative analysis and less emotional.”

For residential brokers to bridge that gap, Lloyd suggests they transition from working with single properties to working with multi-family units because they’re more like an investment property anyway. He adds that dealing with businesses on the commercial side of real estate isn’t without its share of emotion either, though. Business owners and CEOs have employees to think about, and they care about their well-being and their opinions.

We work with Lloyd on the transaction coordination side of things, and the systems we have in place as a team add great value to his business.

Alex and the whole Moncord team go above and beyond to help us see what the health of our business is.

For example, when he delivers an offer and it’s mutually accepted or he sends an offer over to a broker, he CCs Lisa and it shows a certain presence that indicates we’re not just some individual broker—we have a team behind us and this is going to be a professional transaction. This effect helps boost the image of the offer as it comes over.  

For Lloyd, there are many more internal benefits for himself also. He doesn’t feel the pressure of keeping track of everything. With our systems, he can look at all the timelines and deadlines and receive email updates when things need to be done. He feels comfortable with any issues because it’s easy to react to them instead of figuring out what has to be done. It’s easy for any broker who deals with a lot of volume to lose their way in regard to what’s important at any given time and where they’ll put their focus on any given day. Without having systems in place, that can be overwhelming. 

“The uncertainty of where things are can paralyze you,” he says. When working with us, whenever a task comes up, it’s easy to get it out of the way, and that creates a mind space that allows you to think about other things in regard to the business. 

“One thing I can testify to is Alex and the whole Moncord team go above and beyond to help us see what the health of our business is.”

I want to thank Lloyd for taking the time to sit down with me today. He is a great asset to our team and I value my friendship with him. If you have any questions for him about commercial real estate, you can email him at 

If you have any questions for me about our market or you’re thinking about buying or selling a home, feel free to reach out to me. I’d be happy to help you. 


Why Molly Says Moncord Is the Best at What They Do

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Molly Haines

Keller Williams Realty

Listen To The Audio Testimony Below:

"I was referred to them by a colleague of mine who had already started working with them. And they have been helping for a few months now, maybe six, basically do everything after I get the house pending. They just take it from there to closing. I was just in Mexico on vacation and Lisa was extremely helpful. I think she did quite a few things that would not be considered her job so I appreciated that a lot. Very helpful, always available, and they always say yes. I have referred them to a few people and I just tell them that you need to work with a transaction coordinator and if you're going to do that then you need to work with them because they are the best. Taking everything from pending and taking it all the way through saves tons of time for me. I don't have to go in and do small documents back and forth, or contact the escrow company, or contact the other sides lender. It saves me a ton of time in making those phone calls or making those documents, so it is a great value for me." 

- Molly Haines

What Are the 3 Game-Changing Benefits of Working With Moncord?

If you sign up with Moncord, there are three things you get that can benefit you greatly in your business. 

The first is our designated resources. Anybody who comes on board with us automatically gets a designated listing coordinator and a designated transaction coordinator. This means you get two new team members with zero training time or down time. It takes about two to three transactions for us to get into a groove with you, but our coordinators are already trained in the industry and know exactly what they’re doing. 

This is a huge value when you think about the normal cost of bringing on staff. These two resources would cost another business a whole lot more than what we charge our business partners. Consider the money you’d save as far as training and staffing goes—we take that burden off your plate. 

When you sign on with us, we help absorb the burdens that come with managing transactions.

Second, you get a dashboard ready to go for your business and an overview of what you’re doing from a transaction perspective. We have an online system we utilize that allows you to see this at the tip of your fingers with your mobile device. It’s basically a dashboard of your income and what you have coming in. It tracks everything you close with us in addition to what you have in status that’s active. 

At any given moment, you can look at the dashboard and know where you’re at with any given transaction, have all your contacts readily available, and have a thorough grasp of what’s happening in your business. You don’t need to have a whiteboard that you’re constantly updating—we do that for you. 

Lastly, there’s the amount of experience you get. We’ve closed thousands of transactions, so we know how to help you become better at what you’re doing. Having a team behind you with that kind of experience is invaluable. We’re here to help you get through your transaction smoothly, and as a second set of eyes, we can catch things in transactions most other brokers wouldn’t. 

If you’re not currently doing business with us, we’d love to talk more with you about how we can support you, your growth, and what you’re doing in your business. Feel free to give us a call or send us an email anytime. We look forward to hearing from you. 

How Do We Help You Grow Your Business?


Recently, we sat down to talk about how you can have a better experience working with Moncord. 

There are three things we’re going to cover today on this subject.

First is how we build a better experience for teams that have assistants. Many times when we work with agents who have built out a team, assistants are already in place. In the past, this assistant was perhaps filling a role where they were doing transaction and listing coordination. 

When we move in and take over this role, the assistant’s part must be repurposed to another area such as database management, client communication, client care, or marketing. 

The most important thing is ultimately that a team’s assistant is working as a catch-all for your business. You will need someone who is focused on growing your business. Re-assigning roles like transaction and listing coordination to us is actually going to allow a team’s assistant to fulfill other duties and, therefore, help the business grow. 

While you or your assistant may remain as the primary point of contact with a client, we are still going to be working behind the scenes and dealing with logistical details. As we handle some of these tasks, you or your assistant will then be free to make a warmer connection with the client, which will lead to referrals. 

Ultimately, we’re here to help you build on top of what you already do.

The second way we build a better experience is by having strong communication. Building clear and effective lines of communication begins with the broker letting us know how we can best reach them. Some brokers prefer phone calls while others may prefer email. Whether it is one of these two methods or something else, we work hard to customize the way we communicate to what you prefer.

We’re here to help you build on top of what you already do.

Throughout the process of working with us, though, make sure to keep us in the loop. We do send out weekly updates to all parties in the transaction, but this communication will need to be reciprocal for us to have the greatest success. If the closing date gets moved, the appraisal has come in, or anything else has changed, it is important that you let us know. 

Having a weekly phone call to touch point is a great way to help us all stay in-the-know about what is going on in the transaction. This way we will be able to keep you updated, and you will be able to do the same for us.

The third point on how we build the best experience is that we remember it’s your business. This may sound obvious, but our ultimate goal is to never overshadow the mission, goals, and growth of your business. You have reached the point you’re at today by following your own path. So, while we want to help you build on top of what you’ve achieved, it’s also important that you still feel able to do things in a way that is comfortable and natural for you. 

When it comes to negotiating, your buyers and sellers have chosen you because of the way you were able to communicate with them. We’re more than happy to help with detail work, but we also want you to know that we don’t want to take the essence of your business away from you. 

Finally, it’s important for you to know that we at Moncord love to have fun. We work extremely hard to build success and we know you do the same. When you work with us, you can trust that you are working with true professionals who know how to deliver a positive experience and have a good time. 

To illustrate this characteristic, we actually had a little bit of fun while making the video above. Throughout the video, you may notice that there were seven changes that took place. If you think you were able to catch all seven changes, you can email Alex at for the chance to win a free Starbucks gift card. The first person to contact Alex with a complete and correct list of all the changes will be the winner of this challenge.

If you have any other questions or would like more information, feel free to give us a call or send us an email. I look forward to hearing from you soon. 


What Are the 5 Components of Developing a Strategy for Your Business?

How can you develop an overarching strategy for your business? 

The full answer to this question lies in a great book titled “Playing to Win: How Strategy Really Works.” It was written by A.G. Lafley, Roger Martin, and other contributors, and discusses the topic of developing an overarching framework, or “strategy cascade.” It was based on their own case studies of how they solved problems within their own industry. 

There are many ways to develop a strategy framework, but within the strategy cascade detailed in this book, there are five components you need to know about.

The first is defining your winning aspiration. What does your real estate business exist to do beyond just making money? What does winning mean to you and your team? Your winning aspiration must transcend money and carry your organization beyond that 10-, 15-, or 20-year mark into the future. 

The second component is defining where you’re going to play in the marketplace. This is also important because it will define where you’re going to decide not to play. Within the real estate market, we sometimes see agents working in multiple areas and not clearly defined on where they’re going to approach and attack the market. Within this specific part of the cascade, you’re defining which specific type of buyer/seller you’ll work with and which region you’ll work in. 

What is your overarching, winning aspiration?

The third component is defining how you’re going to win. This will define your value proposition and your competitive advantage within the marketplace. There are thousands of brokers you’re competing with on a daily basis for the same business. If you can’t clearly define what your competitive advantages are in the marketplace, other brokers will win more business. It’s critical to understand how you’re going to win the marketplace, what your competitive advantage is, and knowing how to execute these principles in your day-to-day business. 

The fourth component is what capabilities are needed. This includes what activities will enable your organization to win within the marketplace. What activities will create accountability? What activities will help business and sales development? 

The fifth and final component is what management systems you’ll need to execute your strategy. Think of this as your processes, procedures, and systems you have on the back end. For example, what type of CRM are you using? What type of lead follow-up processes and procedures do you have in place? These are small components of a real estate business, but a lot of them are needed to have a highly robust management system to execute your overarching strategy. Without having this last component built out, the previous four won’t work. 

There are more components to developing an overarching strategy—all of which we cover in our strategic consulting service—so if you’d like to know more about it, don’t hesitate to reach out to us. If there are any other topics you’d like us to cover, feel free to send us an email. We’d be happy to help. 

What Does Moncord Do Differently From the Rest?

I recently sat down to interview Kaley Hopwood, a licensed transaction coordinator and one of our teammates here at Moncord Real Estate Professional Services. 

So, what areas are brokers struggling with and how is Moncord able to resolve those problems? 

Kaley says that the key issue is with communication and time management. Missing deadlines can be particularly harmful to deals. As a transaction coordinator, it is her job to make sure that all of the fine details are sorted out and that everything in the deal moves forward smoothly. 

Time management is a big focus in our mission. Kaley told me that in her near decade’s worth of experience, she has never seen a transaction company as detail-oriented as ours. She noted that everything from our systems to our team members are great contributors to this fact.  

With the way our team does things, she explains, we are backing up our brokers in a way that means they don’t have to worry about certain details. 

When Kaley joined our team, we immediately valued her feedback. We knew that she had a great deal of experience herself, but we also knew that she came from a family who had all also been in the business. 

With this in mind, it obviously meant a lot for her to say that Moncord is the most proactive, detail-oriented transaction company she’s ever seen. 

Moncord is the most proactive, detail-oriented transaction company Kaley’s ever seen.

According to Kaley, our team always goes above and beyond. In her mind, going above and beyond means having everything covered for your clients and having great communication skills. 

Whether it is working on weekends, making extra phone calls, tracking down earnest money, or whatever else it takes—Moncord works hard to take care of our clients. 

If you have any other questions or want more information, feel free to get in touch by giving us a call or sending an email. We look forward to hearing from you. 

Answering our Most Common FAQs: Part 2

Welcome back to another one of our Q&A sessions. We’re glad to be joined by Kaley Hopwood, our transaction coordinator, to answer two questions in particular. 
1. Once a person is on board and the contract goes mutual, how easy is it to start working with us?
Just email us the contract and that’s it. It’s not complicated. You don’t have to open an app or fill out a bunch of paperwork. Once the deal goes mutual, you email it to us and we get to work. It’s really that simple. 

2. What does our onboarding look like? Why is it critical to get that done? 
With our onboarding process, we send a small welcome packet to our new clients. This packet covers everything that we do in reasonable detail. The first couple pages contain information about you and your business, including other information we’ll need such as passwords and login information. Since we’re working on your behalf, we need to know everything about your business that you do. Questions include where you’re currently located with your license and contact information for your preferred escrow and lender. We also have questions about your goals and how we can help you achieve them. 
The rest of the onboarding packet details information about us and our services. It’s easy to read—you can probably get through it in a couple minutes. We want to make sure everyone’s on the same page in terms of how we work and how we expect to be worked with. 

We want to make sure everyone’s on the same page.

This packet has streamlined much of our onboarding process and saved the broker time because we didn’t have to keep going back and forth asking one question after another. This packet is still evolving and it will grow into better questions we can ask so we can get to the heart of the information that’s really important. 
If you have any other questions you’d like answers to, don’t hesitate to shoot us an email. We’d be glad to help you. 

Why Jodie Feels Moncord Does Everything They Promise, Plus More

Jodie Weir

Weir Real Estate Group at Owner/REALTOR

Listen To The Audio Testimony Below:

“I started with Moncord, we had an operations manager who ended up leaving the team so we were in a place where we really needed to make sure that files that were in progress, those clients were being contacted. I put a post on Facebook and there were a few different people that had referred Moncord. So I met with Lisa along with a few other transaction coordinators and the thing that I really loved about her was, one, adorable! But she’s just a nice and caring human and we were going through a transition of our team and all the other transaction coordinators I went to gave me a list and said, that’s it! Where Lisa was like, okay you’re in a transition period, we want to be a part of your team, we’re here to help. The way that she presented the different things that they did and also with her background of experience of being a lead buyer specialist. Everything that they do, I feel like they do everything they promise to do plus more and they are always on top of it. I do refer them a ton. I would just tell them that they absolutely need to use them because they will make their life so much simpler. They can trust them and know that they are putting their clients and files in good hands. What they do takes on hundreds of hours that I would be doing. Just really being able to rely on them and trust them to know that what needs to be done is going to be done and not have to worry about that all the time. And also you know, doing the different projects that they are doing with each file and doing addendums, talking to clients, talking to other agents all of that kind of stuff. All the day-to-day tasks of what needs to be done to facilitate a transaction—they do. That frees me up to hopefully get more deals.” 

- Jodie Weir

How Moncord Allows Lloyd to Focus on Higher Return Activities


Lloyd Ball

President/Managing Broker at Anomaly Commercial

Listen To The Audio Testimony Below:

“I heard about the idea from Alex that he was going to launch a business. And I had known that his wife had already been in this space for a long time so I was excited to work with them from a commercial perspective. This was about a year ago and it’s been a great partnership ever since. It seems like their service level is above and beyond because I’ve had other commercial brokers compliment me on how fancy our system is because as soon as something goes into contract there’s this barrage of emails that goes to all the stake holders in the deal letting them know when time lines are and when XYZ is due, that escrow is set up and it just works. It all comes together very nicely. That said, it’s just constant above and beyond compared to what I’ve seen in the past. And I’ve been in real estate for 16 years so I’ve seen a lot of it. Specifically for commercial people that I work with all the time, I kinda don’t want them to have Moncord! No, I’m just kidding. I would say that it really gives you an edge, it allows you to focus on the higher return activities instead of working on transaction management, which is crucial and it’s very important because any deal can fall apart if the key people kind of take a back seat and they don’t drive the deal. I would say it makes you more productive. For people in my position most of the time they don’t like paperwork and they’d rather be in the field talking to people and looking at property and analyzing its highest and best use. So I’d say it’s going to make you a better real estate professional. I don’t have to worry that I’m going to miss a date, I don’t have to keep going back and looking at the contract and figuring out all those things that are key and crucial to keep me out of trouble but also keep the deal moving forward. First of all, it’s a stress reliever and then second of all it makes me look like I’m bringing a team to the table that’s professional. I do have a team but not on that side of the business and now if feel more complete and it gives me a sense of pride and confidence. Lastly, it’s freed up my time to not have to focus on those details and it’s allowed me to continue to prospect and focus on revenue driving activities.“

- Lloyd Ball

How Moncord Allows Christen to Focus on Business, Not Paperwork

Christen Cripe

Owner/Real Estate Broker at Thompson Carol Real Estate

Listen To The Audio Testimony Below:

“I started working with Moncord Professional Services because I was referred by another broker who is a top producing broker in our area and he told me how fantastic they were, so I wanted to give them a try. The first transaction that they coordinated for me I had Jennifer working with me and she did a fantastic job and it was such a smooth and easy transaction that I wanted to keep using them. We’ve, over time, just developed a really nice relationship where I know what to expect from them and they know what to expect from me. It’s given me lots of free time to focus on other things and know that my paperwork and my files are handled and I don’t have to necessarily be the one to handle them. I’m actually going to be out of the office for the next two and a half weeks and Jennifer has been helping me. She’s got all my files put together so that when I leave and when I come back everything will be ready. I’ve got a couple listings going on the market the day I return and the paperwork is already done. In fact she’s working on inputing the photos for me as we speak. I’ve already referred Moncord several times to lots of colleagues who work in the industry with me. What I generally tell all of them is that they’re very organized, they are very professional, and it will allow you the time that you need to go out and prospect for new business or go out and do what you need to do without worrying about the paperwork. I have a very structured calendar and I do lead generation and prospecting a certain amount of hours per week and I just don’t have to worry that something on a transaction is going to come up that I have to handle that’s going to interrupt that time. So it’s really allowed me to continue to just focus on lead generation and prospecting and know that Jennifer and Lisa have my back. My paperwork is taken care of. If I need something signed by a client they’ll handle it for me and I can just go do what I need to do to generate more clients and generate more business.”

-Christen Cripe


Answering our Most Common FAQs

Whenever we’re onboarding new clients or answering questions for prospects interested in using our services in the near future, two questions in particular get asked the most often:

  1. How do we get compensated?

  2. Can we draft addenda for the real estate agents that we serve?

To answer the first question, we get compensated when you get compensated. If the transaction closes and we’ve put in the work to help you close that transaction, we’ll get compensated for that work. If the transaction doesn’t close, however, we don’t charge you a fee and we don’t get compensated.

We believe in building a partnership with you and we know the challenges of the market. There are times when deals fall apart where we may have done a lot of work up front, but we won’t charge for that because we know that you did a lot of work up front and you’re not getting paid for it either. Most of the time when a deal falls apart, the real estate brokers we work with are very good at getting whichever client they were working with under contract somewhere else and moving the deal forward.

We believe in building a partnership with you.

To answer the second question, yes we do draft addenda for the brokers we serve. Our transaction coordinators are licensed, which gives us the ability to draft addenda and manage that process.

The one thing we don’t do while drafting addenda is write down verbiage. This is because of liability reasons. If a broker needs addenda drafted, they give us the language they want to use for it and we make sure that language gets placed onto that addenda verbatim. We then manage that process to get signatures from the respective parties, whether that’s the buyer, seller, another real estate agent, or whomever. We then send that document out to the right parties that it needs to go to within the transaction. This creates more efficiency for the broker so they can keep moving forward and growing their business.

Stay tuned for future videos where we’ll address more frequently asked questions. In the meantime, if you have any questions, feel free to give us a call or send us an email. We’d be happy to help.

Improve Your Marketing Campaigns By Adding This Tool To Your Arsenal

Today I’m here with Tim Mangold, who is a digital advisor for Moncord, to share some cool things with you on how to better market your listings. 

To really step up your marketing game, you need to use custom property websites. These websites generate more listings and market those listings more successfully. is the brand, and the websites can normally be purchased for $150 here.

However, today we are offering these websites for only $33! Reserve your order in the next seven days to lock in that great deal.

Better yet, if you are new to Moncord and have never done a transaction with us, but decide to give us an opportunity to provide you with Transaction or Listing Coordination Services, we will credit a one time $33 on your first transaction. So in essence it's FREE on your first order to try property websites!

Most of the time, real estate agents have their print marketing game on point. They present beautiful flyers or have special brochures about a property, but we see them struggle with digital marketing. 

Custom property websites are your digital solution.

Using Tim's custom property websites has given his team some great results, and they want to share that success with other brokers. 

Everyone knows that buyers start their home searches online, so presenting them with a website that contains all your listings will really wow them.  

If you purchase one, you’ll get to speak with Tim’s team who will show you how you can use it to generate the most business. It’s more than just a website that looks good. It really is your first step to creating a great digital marketing plan that will be the foundation for capturing leads. 

We use the website to capture those leads in two ways. 

First, Tim's team offers a free pre-inspection report and a tips and tricks document that explains how to submit the most competitive offer. Second, we put a tracking pixel on the homepage which will continue to advertise to potential leads as they surf the web. 

There is so much more about the websites that you should know, so I encourage you to email Tim at or call 425-205-0791 with any and all questions you may have. This really is a great digital marketing solution. To order a custom property website, just click here!

As always, if you have any questions, please feel free to give me a call or send me an email. I look forward to hearing from you! 

Why Shari Describes Moncord as Dialed In and ON IT

Shari Jansen: Avenue Properties

Shari Jansen: Avenue Properties

Listen To The Audio Testimony Below:

"Well, since I introduced the two of them, through real estate working at Keller Williams years back as a CEO team leader, Alex and Lisa started doing transactions for their office. I had just moved to a new office called Avenue Properties and he said, can you give me shot? I said I’d love to, absolutely love to. So that’s how we began and I introduced them to our whole company and just started, every deal we have, we use Alex and Lisa, every single one. We had a very difficult transaction, it was a custom build, international buyer. He’s a principal for a new division of Microsoft, high end stuff. It took 10 months from the time we basically stole the house from the builder. We brought Lisa in upon purchase and sale, huge deposits of earnest monies, big chunks of money. I mean that girl probably should have been paid quadruple what she got! Because they were there the entire 10 months keeping this family in the loop which was really important. The things that she would view as important were on my priority they were hers, which made her a master of what she did and I was a master at what I did so that’s how we team approach. It turned to be awesome, we’re all good friends, this family we’ve made very dear friends with them. It turned out amazing actually. They are ON IT. They absolutely don’t skip a beat. They have their checklists, checklists, and checklists. Which going into a different company, having them going into ours, she was familiar with the paperless pipeline it was really our master checklist for our designated broker, and she just dialed in, knew everything. The intro letters that she sends to the clients right from the time of purchase and sale agreement are incredible. She’s does a lot of explaining of things that as a new buyer, things like that, she really handles that beautifully. I say she, but it’s Lisa and Alex. So yeah, very, very happy with them. We just hand them a file, and once that electronic file goes over I know it will get done, I don’t have to worry about it. She sends us everything that is checked off and done so we know it’s completed. I don’t have to double check her, she double checks me which I love that. They’re very, very good and always keeping you informed and CC-ing clients, CC-ing all parties and keeping everyone in the loop. She’s made it so that, we just closed two pendings this last week, we’re just selling so my time isn’t in the office it’s out in the car with my clients."  - Shari of Avenue Properties